Shipping policy
Where we ship
We ship worldwide
Shipping cost
Shipping is free on every order. There are no minimum spend requirements and no surprise charges at checkout.
Processing time
Orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a second email with tracking once it ships.
Delivery estimates
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 7 to 15 business days |
| Canada | 10 to 20 business days |
| United Kingdom and Europe | 10 to 20 business days |
| Australia and New Zealand | 10 to 20 business days |
| Rest of world | 12 to 25 business days |
These are estimates, not guarantees. Carrier delays, customs checks, weather and peak seasons such as Christmas can add time.
Tracking
A tracking number is emailed to you as soon as your parcel is dispatched. It can take 2 to 5 business days for the first scan to appear. If tracking has not updated after 7 business days, email us and we will investigate.
Multiple item orders
Orders containing several items may arrive in separate parcels on different days. You are not charged extra for this.
Wrong address
Please check your delivery address carefully at checkout. We are not responsible for parcels sent to an address entered incorrectly. If you spot a mistake, email us immediately and we will correct it if the order has not yet shipped.
Failed delivery and unclaimed parcels
If a parcel is returned to us because nobody was available, the address was wrong, or it was not collected from a depot, we can resend it once you cover the reshipping cost, or refund the order minus the original shipping cost we paid.
Lost parcels
If your parcel has not arrived within 30 business days of dispatch, contact us at Lunoviaprogram@gmail.com. We will open an investigation with the carrier and either resend the order or refund you in full.
Customs, duties and taxes
International orders may attract import duties, taxes or customs fees on arrival. These are set by your country, not by us, and are the responsibility of the customer. We cannot mark parcels as gifts or declare a lower value.
Damaged in transit
If your order arrives damaged, take photographs of the item and the packaging and email us within 7 days of delivery. We will replace or refund it.