Orders
How do I know my order went through?
You'll get a confirmation email within a few minutes of ordering. If it hasn't arrived, check your spam folder before assuming something went wrong. That's where it usually is.
Can I change or cancel my order?
If it hasn't shipped yet, usually. Message us through the contact form as soon as you can with your order number. Once an order is dispatched it has to be handled as a return.
Can I add something to an order I already placed?
We can't merge orders once they're placed. Place a second order and we'll do our best to send them together where it's possible.
Shipping
What does shipping cost?
Free on U.S. orders over $80. Under $80 it's a flat $9.95, shown at checkout with nothing added afterwards.
How long will it take?
Orders are processed in 1 to 3 business days. Delivery after that is typically 7 to 15 business days, and you'll get tracking when it ships. Full detail is on the shipping and returns page.
Why did my order arrive in separate parcels?
Larger orders are often split across parcels. You're only charged shipping once.
My tracking hasn't moved in days.
Tracking can sit still while a parcel is in transit between hubs. If it's been stuck for a week, send us your order number and we'll look into it.
Do you ship internationally?
Not yet. We currently ship within the United States only, which keeps delivery times and costs predictable.
Returns and refunds
What's your return window?
30 days from delivery, for unused items in their original condition.
Something arrived damaged.
Send us a photo and your order number through the contact form. We'll replace or refund it, and you won't pay return shipping.
When will I see my refund?
We process it once the return arrives and has been checked. After that it's a few business days for your bank to post it.
Products
Is the colour accurate?
Close, but screens vary. Wood grain and fabric weave also differ piece to piece. That's the material, not a defect. If what arrives is genuinely not what was pictured, that's a return and we'll cover it.
Do lamps come with bulbs?
Only where the product page says so. Check the description before ordering.
Is an item coming back in stock?
Ask us through the contact form and we'll tell you what we know.
Payment and security
What payment methods do you take?
Major credit and debit cards plus the digital wallets shown at checkout.
Is my card safe?
Checkout is encrypted and card details are handled by the payment processor. They never sit on our servers. More on the secure shopping page.
Still stuck?
Message us through the contact form. Include your order number if you have one, it makes everything faster.