Shipping
Free shipping on U.S. orders over $80. Under $80 it is a flat $9.95, shown at checkout, with nothing added afterwards. We currently ship within the United States only.
Orders are processed within 1 to 3 business days. Orders placed at the weekend or on a public holiday are processed the next business day. You get a confirmation email when you order, and a second email with tracking once the parcel is moving.
How long delivery takes
| Destination | Estimated delivery after dispatch |
|---|---|
| Continental United States | 7 to 15 business days |
| Alaska, Hawaii and U.S. territories | 10 to 20 business days |
These are estimates rather than guarantees. Weather and peak seasons such as Christmas all add time.
If an order contains several items they may arrive separately, on different days. You are never charged twice for that.
If your order is late
Tracking can take 2 to 5 business days to show its first scan. If it has not updated after 7 business days, contact us with your order number and we will chase the carrier. If a parcel has not arrived within 30 business days of dispatch we will resend it or refund you in full.
The full detail is in our shipping policy.
Returns
You have 30 days from delivery to request a return.
To be accepted, an item needs to be unused, in the condition you received it, and in its original packaging with any tags or accessories included.
How to start a return
- Email us with your order number and which item is going back.
- We reply with return instructions and the address to send it to.
- Once it arrives and passes inspection we email you to confirm, and the refund goes to your original payment method within 5 to 10 business days.
Your bank may take a few extra days to show it. Please do not send anything back before contacting us, because returns that arrive unannounced are difficult to match to an order.
Who pays return shipping
- If the item is faulty, damaged in transit, or we sent the wrong thing, we cover it.
- If you changed your mind, the return shipping is yours.
Damaged, faulty or wrong items
Check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with photographs and we will replace it or refund it in full. That one is our mistake to fix, not yours.
What cannot be returned
- Personal care and hygiene items once opened or used
- Perishable goods
- Gift cards
- Custom or personalised items made to your specification
- Items marked as final sale
- Items damaged through use rather than in transit
Exchanges and cancellations
The fastest way to exchange something is to return the original for a refund and place a new order. To cancel, email us as fast as you can. If the order has not shipped we can usually stop it. Once it is moving, treat it as a return.
The full detail is in our refund and return policy. None of this affects your statutory rights as a consumer.