Contact Cloverfen

Every message goes to a real person on our team, not a ticket queue. We are a small US owned and operated store based in San Antonio, Texas.

How to reach us

Email: johntyson835@gmail.com
Phone: 210 712 9824
Post: 2426 Shadow Cliff St, San Antonio, TX 78232

Response times

We answer emails within 24 hours on business days. Messages sent at the weekend or on a public holiday are answered the next business day.

Hours: Monday to Friday, 9am to 5pm Central Time.

What to include

So we can answer in one reply rather than three, please tell us:

• Your order number, if the message is about an existing order
• The name of the product
• A photograph, if the item arrived damaged or faulty

What we can help with

• Order status and tracking
• Returns, refunds and exchanges
• Product questions before you buy, including sizing, materials and setup
• Damaged, missing or incorrect items
• Bulk and trade enquiries, covered in more detail on our trade page

Before you write

A lot of questions are already answered on our FAQ page, our shipping policy and our refund and return policy. If your answer is there you will get it faster than we can reply.