Refund policy

3. Refund and return policy

Returns

We want you to be happy with what you ordered. If you are not, you have 30 days from the date your order is delivered to request a return.

To be accepted, an item must be:

  • Unused and in the same condition you received it

  • In its original packaging, with any tags or accessories included

  • Accompanied by your order number or proof of purchase

How to start a return

Email johntyson835@gmail.com with your order number and a short note about why the item is going back. Photographs help if the item arrives damaged. We will reply with return instructions and a return address.

Please do not send anything back before contacting us. Items returned without a return request cannot be processed.

Return shipping costs

  • If the item is faulty, damaged in transit, or we sent the wrong product, we cover the return shipping.

  • If you change your mind, the return shipping cost is yours.

Refunds

Once your return arrives and passes inspection, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show the money in your account.

Original shipping charges are refunded only when the return is our fault.

Damaged or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photographs and we will replace it or refund it in full.

Items we cannot accept back

  • Personal care and hygiene products once opened or used

  • Perishable goods

  • Gift cards

  • Custom or personalized items made to your specification

  • Sale items marked as final sale

Exchanges

The fastest way to exchange something is to return the original item for a refund and place a new order for the item you want.

Cancellations

Orders can be cancelled before they ship. Email us as soon as possible with your order number. Once an order has shipped it must be handled as a return.

Late or missing refunds

If it has been more than 10 business days since we confirmed your refund and you still have not received it, contact your bank first, then email us at johntyson835@gmail.com and we will chase it.